Systems Service & Maintenance

Welcome to Lytron's Service Web page. Whether your are an OEM, End User, or Service Engineer, you'll find information here to help you maintain and maximize your Lytron Chiller's operation.

Lytron understands how important it is to ensure that your chiller maintains the absolute maximum up time. Lytron has made the commitment to establish a World-Class Service Operation dedicated to responding to our customers' service and support needs worldwide. In addition to our US Service Center located at our factory in Woburn, Massachusetts, we have opened Service Centers in Germany, Japan and Canada to support our European, Asian and North American customers. We are poised to further expand our worldwide service capabilities as our business grows into new markets.

To our OEM Customers:

We are passionate about maintaining our product's reputation as well as your product's reputation. Lytron is eager to partner with you to achieve this goal. We offer customized training programs which empower your service infrastructure to provide first line chiller support. We are equally committed to gearing up our worldwide service organization. Please feel free to contact me to discuss your organization's chiller service requirements.

To our End Users:

We are here to support you. We invite you to use the information posted in this section to keep your system running efficiently. Look to our Technical Manuals, and Maintenance and Troubleshooting sections for immediate answers to your questions. Or if you can't find what you need, Lytron offers 24-hour, 7-day access to in-house service technicians for troubleshooting.

To our growing 3rd Party Service organizations:

Thanks for partnering with the best chiller manufacturer! We will post our latest chiller updates here. In the next several months, we will introduce a login-access area which will contain additional detailed technical information.

We invite you to browse this section and visit often for updates. It's all designed to keep you up and running.

Lytron offers service and support through a variety of channels:

• Phone: Lytron offers 24/7 access to in-house service engineers for troubleshooting assistance. Please call +1-781-933-7300.
• Email: Email sent to service@Lytron.com will be automatically directed to one of our service engineers who will address your inquiry no later than the next business day.
• Web: The ‘Service’ section of www.Lytron.com contains technical documentation, maintenance procedures, technical tips and service information for all of our systems.
• World-Wide Service and Support: Lytron has service depots in Europe, Asia, Canada, and the US. These repair centers stock a broad inventory of spare parts and are staffed by factory-certified technicians.
• On-Site Service: Lytron offers on-site service and service contracts. Contact our service department for details.
• Factory Service/Repair: System diagnosis is usually completed within 24 hours of receipt of the unit and repairs are carried out within 48 hours of service authorization.
• OEM Training: Since chillers are often sold as sub-systems in OEM equipment, Lytron offers OEMs customized training programs so they can provide front-line support. These training programs can be arranged either at your facilities or at Lytron’s Woburn, MA, USA facility.